Vladimir Shipkov is an entrepreneur, businessman, investor.

Vladimir Shipkov is an entrepreneur, businessman, investor.

And also, the founder of one of the most progressive dental centers in Moscow, Dr.Shipkov Dental Clinic.

The commercial dentistry market is one of the most highly competitive. How did you manage to find your niche and reach the top?

First of all, it is patient-oriented. I know my patients and their needs well. Business built around it. Concentrated on the quality and safety of the services provided. We work in the premium segment, where service plays a key role. We were among the first to introduce personal curators who accompany patients 24/7, provide free online consultations, accept various forms of payment, adapt the treatment schedule to the patients' schedule, implement almost all dental protocols under sedation (controlled drug sleep). All services, from accurate diagnostics and computer planning to complex surgery and accelerated rehabilitation, our patients can receive in one place, quickly, efficiently and in the highest degree of comfort.

Many related services, such as treatment under a microscope, anesthesia, taking impressions, fitting structures, applying rubber dam and suture material, are provided free of charge, while in other clinics they require significant expenses. People appreciate it, so they come back to us again. By the way, 96% of Dr. SHIPPOV dental clinic become permanent, and 98% are ready to recommend us to their friends. For me, this is the main indicator. As a leader, I successfully overcame 4 large-scale economic crises, never resorting to dumping or lowering the quality of services provided. Probably, this is another confirmation of the correctness of the chosen strategy.
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